Terms of Service

Last updated: January 2026

TERMS OF SERVICE Last Updated: January 28, 2026 AGREEMENT TO OUR LEGAL TERMS We are Feni ("Company," "we," "us," "our").

We operate the website feni.work (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services"). Feni is a "video-to-SOP" engine. Its core purpose is to eliminate the manual labor of writing technical documentation, manuals, or training guides by using AI to analyze a video and generate written instructions. You can contact us by: * Phone: 0763451605 * Email: feni.generation@gmail.com * Mail: Uganda, Kampala, Nakawa, Uganda These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Feni, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY. We will provide you with prior notice of any scheduled changes to the Services you are using. The modified Legal Terms will become effective upon posting or upon notification sent to the email address you have provided. By continuing to use the Services after the effective date of any changes, you agree to be bound by the modified terms. The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services. We recommend that you print a copy of these Legal Terms for your records. TABLE OF CONTENTS 1. OUR SERVICES 2. INTELLECTUAL PROPERTY RIGHTS 3. USER REPRESENTATIONS 4. USER REGISTRATION 5. PURCHASES AND PAYMENT 6. SUBSCRIPTIONS 7. PROHIBITED ACTIVITIES 8. USER GENERATED CONTRIBUTIONS 9. CONTRIBUTION LICENSE 10. THIRD-PARTY WEBSITES AND CONTENT 11. SERVICES MANAGEMENT 12. PRIVACY POLICY 13. TERM AND TERMINATION 14. MODIFICATIONS AND INTERRUPTIONS 15. GOVERNING LAW 16. DISPUTE RESOLUTION 17. CORRECTIONS 18. DISCLAIMER 19. LIMITATIONS OF LIABILITY 20. INDEMNIFICATION 21. USER DATA 22. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES 23. CALIFORNIA USERS AND RESIDENTS 24. MISCELLANEOUS 25. CONTACT US 1. OUR SERVICES The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable. The Services are not tailored to comply with industry-specific regulations (such as the Health Insurance Portability and Accountability Act (HIPAA), the Federal Information Security Management Act (FISMA), etc.). If your activities would be subject to such laws, you may not use the Services. You may not use the Services in any way that would violate the Gramm-Leach-Bliley Act (GLBA). 2. INTELLECTUAL PROPERTY RIGHTS 2.1 Our Intellectual Property We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks"). Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world. The Content and Marks are provided in or through the Services "AS IS" for your personal, non-commercial use or internal business purpose only. 2.2 Your Use of Our Services Subject to your compliance with these Legal Terms, including the "PROHIBITED ACTIVITIES" section below, we grant you a non-exclusive, non-transferable, revocable license to: 1. access the Services; and 2. download or print a copy of any portion of the Content to which you have properly gained access, solely for your personal, non-commercial use or internal business purpose. Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission. If you wish to make any use of the Services, Content, or Marks other than as set out in this section, please submit your request to: feni.generation@gmail.com. If we grant you permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors and ensure that any copyright or proprietary notice appears or is visible. We reserve all rights not expressly granted to you in and to the Services, Content, and Marks. Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately. 2.3 Your Submissions Please review this section and the "PROHIBITED ACTIVITIES" section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content. Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. You are responsible for what you post or upload: By sending us Submissions through any part of the Services you: 1. confirm that you have read and agree with our "PROHIBITED ACTIVITIES" and will not post, send, publish, upload, or transmit through the Services any Submission that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening, sexually explicit, false, inaccurate, deceitful, or misleading; 2. to the extent permissible by applicable law, waive any and all moral rights to any such Submission; 3. warrant that any such Submission is original to you or that you have the necessary rights and licenses to submit it and that you have full authority to grant us the above-mentioned rights; and 4. warrant and represent that your Submissions do not constitute confidential information. You are solely responsible for your Submissions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party’s intellectual property rights, or (c) applicable law. 3. USER REPRESENTATIONS By using the Services, you represent and warrant that: 1. All registration information you submit will be true, accurate, current, and complete; 2. You will maintain the accuracy of such information and promptly update it as necessary; 3. You have the legal capacity and you agree to comply with these Legal Terms; 4. You are not a minor in the jurisdiction in which you reside; 5. You will not access the Services through automated or non-human means, whether through a bot, script, or otherwise; 6. You will not use the Services for any illegal or unauthorized purpose; and 7. Your use of the Services will not violate any applicable law or regulation. If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services. 4. USER REGISTRATION You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable. 5. PURCHASES AND PAYMENT We accept the following forms of payment: * Visa * Mastercard * Discover * American Express You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date. Sales tax will be added to the price of purchases as required. We may change prices at any time. All payments shall be in US dollars. You agree to pay all charges at the prices then in effect for your purchases and you authorize us to charge your chosen payment provider upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment. We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors. 6. SUBSCRIPTIONS 6.1 Billing and Renewal Your subscription will continue and automatically renew unless canceled. You consent to our charging your payment method on a recurring basis without requiring prior approval for each charge, until you cancel. The billing cycle is monthly. 6.2 Cancellation All purchases are non-refundable. To cancel, click "Manage Billing" in your Feni account header. Your cancellation will take effect at the end of the current paid term. If you have any questions or are unsatisfied with our Services, please email us at feni.generation@gmail.com. 6.3 Fee Changes We may, from time to time, make changes to the subscription fee and will communicate any price changes to you in accordance with applicable law. 7. PROHIBITED ACTIVITIES You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those specifically endorsed or approved by us. As a user of the Services, you agree not to: 1. Systematically retrieve data or other content to create a collection, database, or directory without written permission from us. 2. Trick, defraud, or mislead us and other users, especially to learn sensitive account information. 3. Circumvent, disable, or otherwise interfere with security-related features of the Services. 4. Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services. 5. Use information from the Services to harass, abuse, or harm another person. 6. Make improper use of our support services or submit false reports. 7. Use the Services in a manner inconsistent with any applicable laws. 8. Engage in unauthorized framing of or linking to the Services. 9. Upload or transmit viruses, Trojan horses, spam, or other material that interferes with the Services. 10. Engage in any automated use of the system, such as using scripts, data mining, robots, or similar data extraction tools. 11. Delete the copyright or other proprietary rights notice from any Content. 12. Attempt to impersonate another user or person. 13. Upload or transmit any material that acts as a passive or active information collection mechanism (e.g., spyware). 14. Interfere with, disrupt, or create an undue burden on the Services or connected networks. 15. Harass, annoy, intimidate, or threaten any of our employees or agents. 16. Attempt to bypass any measures designed to prevent or restrict access to the Services. 17. Copy or adapt the Services' software code. 18. Decipher, decompile, disassemble, or reverse engineer any software comprising the Services. 19. Use, launch, or distribute any unauthorized automated system or software. 20. Use a buying agent to make purchases on the Services. 21. Make any unauthorized use of the Services, including collecting user information for unsolicited emails or creating accounts under false pretenses. 22. Use the Services as part of any effort to compete with us or for any revenue-generating commercial enterprise. 8. USER GENERATED CONTRIBUTIONS The Services may provide you with the opportunity to create, submit, post, display, transmit, or broadcast content and materials to us or on the Services ("Contributions"). Contributions may be viewable by other users and through third-party websites. When you create or make available any Contributions, you represent and warrant that: 1. The creation and distribution of your Contributions do not infringe the proprietary rights of any third party. 2. You are the creator and owner of or have the necessary licenses, rights, consents, and permissions to use and authorize us to use your Contributions. 3. You have the written consent of each identifiable individual person in your Contributions to use their name or likeness. 4. Your Contributions are not false, inaccurate, or misleading. 5. Your Contributions are not unsolicited advertising or spam. 6. Your Contributions are not obscene, lewd, violent, harassing, or otherwise objectionable. 7. Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone. 8. Your Contributions are not used to harass, threaten, or promote violence. 9. Your Contributions do not violate any applicable law. 10. Your Contributions do not violate the privacy or publicity rights of any third party. 11. Your Contributions do not violate laws concerning child pornography or the protection of minors. 12. Your Contributions do not include offensive comments connected to race, origin, gender, sexual preference, or disability. 13. Your Contributions do not otherwise violate these Legal Terms or any applicable law. 9. CONTRIBUTION LICENSE You agree that we may access, store, process, and use any information and personal data you provide in accordance with our Privacy Policy. By submitting suggestions or feedback regarding the Services, you agree that we can use and share such feedback for any purpose without compensation to you. We do not assert ownership over your Contributions. You retain full ownership. We are not liable for any statements in your Contributions. You are solely responsible for your Contributions and agree not to take legal action against us regarding them. 10. THIRD-PARTY WEBSITES AND CONTENT The Services may contain links to third-party websites ("Third-Party Websites") and content ("Third-Party Content"). We are not responsible for Third-Party Websites or Content. Inclusion of or linking to them does not imply approval or endorsement. You access them at your own risk, and these Legal Terms no longer govern. You should review the applicable terms and policies of any third-party site. Any purchases through Third-Party Websites are exclusively between you and the third party. We are not responsible for such purchases or any harm caused by them. 11. SERVICES MANAGEMENT We reserve the right, but not the obligation, to: 1. Monitor the Services for violations of these Legal Terms; 2. Take appropriate legal action against violators; 3. Refuse, restrict access to, or disable any of your Contributions; 4. Remove content that is excessive in size or burdensome to our systems; and 5. Otherwise manage the Services to protect our rights and property. 12. PRIVACY POLICY We care about data privacy and security. Please review our Privacy Policy posted on the Services. By using the Services, you agree to be bound by it, which is incorporated into these Legal Terms. The Services are hosted in Uganda. If you access them from another region, you consent to the transfer and processing of your data in Uganda. 13. TERM AND TERMINATION These Legal Terms remain in effect while you use the Services. WE RESERVE THE RIGHT TO DENY ACCESS TO THE SERVICES TO ANY PERSON FOR ANY REASON OR NO REASON, INCLUDING FOR BREACH OF THESE TERMS. WE MAY TERMINATE YOUR USE OR DELETE YOUR ACCOUNT AT ANY TIME, WITHOUT WARNING. If your account is terminated, you are prohibited from registering a new account. We reserve the right to take appropriate legal action. 14. MODIFICATIONS AND INTERRUPTIONS We reserve the right to change, modify, or remove contents of the Services at any time without notice. We have no obligation to update information. We are not liable for any modification, suspension, or discontinuance. We cannot guarantee the Services will always be available. We may experience interruptions due to maintenance or other problems. You agree we have no liability for any loss caused by your inability to access the Services. 15. GOVERNING LAW These Legal Terms are governed by the laws of Uganda. You and Feni irrevocably consent that the courts of Uganda shall have exclusive jurisdiction to resolve any dispute arising in connection with these Legal Terms. 16. DISPUTE RESOLUTION 16.1 Informal Negotiations The Parties agree to first attempt to negotiate any dispute informally for at least thirty (30) days before initiating arbitration. Informal negotiations commence upon written notice. 16.2 Binding Arbitration Any dispute shall be referred to and finally resolved by the International Commercial Arbitration Court under the European Arbitration Chamber (Brussels). The number of arbitrators shall be three (3). The seat of arbitration shall be Kampala, Uganda. The language shall be English. The governing law shall be the substantive law of Uganda. 16.3 Restrictions Any arbitration shall be limited to the dispute between the Parties individually. There is no right for any dispute to be arbitrated on a class-action basis or brought in a representative capacity. 16.4 Exceptions The following disputes are not subject to informal negotiations or binding arbitration: 1. Disputes concerning intellectual property rights; 2. Disputes related to theft, piracy, invasion of privacy, or unauthorized use; 3. Claims for injunctive relief. 17. CORRECTIONS There may be information on the Services that contains errors or omissions. We reserve the right to correct any errors and to change or update information at any time without prior notice. 18. DISCLAIMER THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES. WE MAKE NO WARRANTIES ABOUT THE ACCURACY OF CONTENT. WE WILL NOT BE LIABLE FOR ANY (1) ERRORS IN CONTENT, (2) PERSONAL INJURY OR PROPERTY DAMAGE, (3) UNAUTHORIZED ACCESS, (4) INTERRUPTIONS, (5) BUGS OR VIRUSES, OR (6) LOSS INCURRED FROM USE OF CONTENT. WE DO NOT WARRANT, ENDORSE, OR ASSUME RESPONSIBILITY FOR ANY THIRD-PARTY PRODUCTS OR SERVICES. 19. LIMITATIONS OF LIABILITY IN NO EVENT WILL WE BE LIABLE FOR ANY DIRECT, INDIRECT, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES. OUR LIABILITY TO YOU WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID BY YOU TO US IN THE ONE (1) MONTH PRIOR TO THE CAUSE OF ACTION. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON LIABILITY, SO THESE LIMITATIONS MAY NOT APPLY TO YOU. 20. INDEMNIFICATION You agree to defend, indemnify, and hold us harmless from any loss, liability, claim, or demand arising out of (1) your use of the Services, (2) your breach of these Legal Terms, (3) your breach of your representations, (4) your violation of third-party rights, or (5) any harmful act toward another user. We reserve the right to assume the exclusive defense of any matter subject to indemnification. 21. USER DATA We will maintain certain data you transmit for the purpose of managing the Services. You are solely responsible for all data you transmit. You agree we have no liability for any loss or corruption of such data. 22. ELECTRONIC COMMUNICATIONS Visiting the Services and sending emails constitute electronic communications. You consent to receive electronic communications from us. You agree that all agreements and notices provided electronically satisfy legal requirements. YOU AGREE TO THE USE OF ELECTRONIC SIGNATURES AND RECORDS. 23. CALIFORNIA USERS AND RESIDENTS If a complaint is not resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (800) 952-5210 or (916) 445-1254. 24. MISCELLANEOUS These Legal Terms constitute the entire agreement. Our failure to enforce a right does not waive that right. We may assign our rights. We are not liable for events beyond our control. If any provision is unlawful, the remaining provisions remain valid. No joint venture or partnership is created. These Legal Terms will not be construed against us as drafters. 25. CONTACT US To resolve a complaint or for further information, please contact us at: Feni

Uganda

Kampala, Nakawa

Uganda

Phone: 0763451605

Email: feni.generation@gmail.com